Customer Service

 

Customer Service Contact:

contact@rachelmarus.com

Garment Care Instructions: 

Because of the delicate nature of fine fabrics, it is recommended that all lingerie be hand-washed in lukewarm water and hang dried.  

Return Policy:

Customers may return or exchange undamaged and unworn items within 7 days .  Please contact us directly through our customer service email at customer service@rachelmarus.com to request a return form.  Buyer is responsible for cost of return shipping.  

Please allow 3 business days after receipt of returned item for credit to be posted to your account.

Damaged or worn items will not be eligible for return.